Indi Young Collection
Mental Models: Aligning design strategy with human behavior
by Indi Young
April 2008I ndi got her BS in Computer Science from Cal Poly and began her master's at Colorado State. She then worked as a software engineer, later managing Web applications that focused on the user. Her concepts in mental models derive from attempting to bridge the developer-user gap. Her expertise ranges from structuring crossfunctional teams, to managing participant recruiting, and conducting user interviews, thereby creating effective tools for exchanging results. ...