Aligning design strategy with human behavior
Ubiquity, Volume 2008 Issue April | BY Indi Young
I ndi got her BS in Computer Science from Cal Poly and began her master's at Colorado State. She then worked as a software engineer, later managing Web applications that focused on the user. Her concepts in mental models derive from attempting to bridge the developer-user gap. Her expertise ranges from structuring crossfunctional teams, to managing participant recruiting, and conducting user interviews, thereby creating effective tools for exchanging results.