In this interview, Ubiquity's senior editor, Bushra Anjum, chats with Behnaz Arzani, a principal researcher at Microsoft Research, about her pioneering work in automated network management. Arzani discusses the challenges of managing large-scale networks, particularly during incidents, and explores the role of AI and heuristics in addressing these challenges. The conversation then moves to her recently open-sourced project, MetaOpt, which helps network operators analyze and improve the impact of various network algorithms in use.