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Arrogance or efficiency? a discussion of the Microsoft office fluent user interface

Ubiquity, Volume 2008 Issue March | BY M. E. Kabay 

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Full citation in the ACM Digital Library

1 Introduction I was writing an e-mail message the other day using Microsoft Office Outlook 2007 and clicked on the button for adding one of my signature blocks. Presto! Most of my message disappeared! Investigation and testing showed that the behavior was unpredictable; sometimes, only the existing default signature was replaced by the new signature but occasionally the program became confused and wiped out portions of the text as well.


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