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End laptop serfdom

Ubiquity, Volume 2008 Issue February | BY Espen Andersen 

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Full citation in the ACM Digital Library

Time to end personal technology serfdom! I hate company-specific technology standards, at least those that specify technology in terms other than file formats, access protocols and application programming interfaces. In most companies I am in touch with, employees get a laptop and a cell phone and are required to use a set of standard capabilities of some sort. More often than not these are unnecessarily complicated, old-fashioned, expensive and singularly uninspiring. This is often for good reasons: The IT department wants to make things manageable for themselves and for the organization, and employees need to have a standard frame of reference and a compatible set of tools for work. The helpdesk can figure out which keys to press and the employees can see the same screens. Well and good, but the users are beginning to rebel at the lack of options especially those they have on their own or former computers.


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