Category Archives: Looking Forward

Text Post Truth typed on retro typewriter

How to Deal with Post-truthism

The Oxford Dictionaries proclaimed “post-truth” as its 2016 word of the year. It defines post-truth as an adjective “relating to or denoting circumstances in which objective facts are less influential in shaping public opinion than appeals to emotion and personal belief.” According to the editors, use of the term “post-truth” had increased by around 2,000 percent in 2016 compared to 2015, largely in relation to Brexit—the United Kingdom’s withdrawal from the European Union—and the United States presidential election. Continue reading

Car engine in front of white background

The end of ICE is near – or not?

The internal combustion engine (ICE) has reigned supreme for over 100 years, but prognosticators are predicting its demise over the next few decades – or NOT, depending on your data analytics. Like all technologies, sooner or later a disruptive replacement comes along and renders the status quo extinct. Will electric vehicle (EV) technology be the disruption that kills the ICE? I think so, but the future of EV transportation is not guaranteed.

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Chatbots

Can Chatbots Replace Customer Service Reps?

A chatbot is a computer program intended to engage with humans in human-like conversations. It is also known by other names like chatterbot, talkbot etc. Chatbots are the “in-thing” in the world of artificial-intelligence led technology. Both the press and the internet world are awash with stories of how chatbots are going to change the way we shop, dine, converse, and even stay in a hotel. There is a lot of hype around this technology, as is usually the case when people talk about artificial intelligence. Continue reading

Merging With Technology

My Robot Wants Your Job—NO

My fellow bloggers, Ted Lewis and Rodrigo Nieto-Gomez, claim robot automation of knowledge work is proceeding at such as pace that many workers will be displaced from jobs, and there will be no new replacement jobs available for them. Robots will take over all kinds of work and there will be no work left for humans. They further claim the only good way to address this inevitable socially undesirable situation is “basic income guarantee” (BIG). There is a more optimistic side to this complex issue and it is not as bleak and prohibitively expensive as BIG. To show it, I will briefly examine these questions:

  • What is new about job displacement with AI technology?
  • How fast is it happening?
  • What is a good social response to the disruption?

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